Policies, Procedures and Forms

• Where a student believes that they have grounds for a course money refund, students should:
   Submit a written request for course money refund to the Overseas Contact Officer.
   State valid reasons for their course money refund application.
   Allow 28 days for the application to be processed by Global College
  Australasia’s Management.
  When receiving a written course money refund application the Overseas Contact Officer shall:
   Present the application to Global College management
   Provide to the student in writing the resulting decision of Global College
  management and how any refund of course money has been calculated.
   Advise the student of their right to *appeal the decision of Global College Australasia management.

(*Global College Australasia maintains a complaints and appeals process on the basis of natural justice)

This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

Global College Australasia will provide a total refund of Course Money paid in advance or for tuition already received where:
a) The course does not start on the agreed starting day.
b) the course ceases to be provided at any time after it starts but before it is completed; or
c) the course is not provided in full to the student because a sanction has been imposed on the registered provider under part 6 (ESOS Act)

An overseas student or intending overseas student defaults, in relation to a course provided by Global College Australasia at any Global College Australasia educational location, if:

• • the course starts at the location on the agreed starting day, but the student does not start the course on that day and has not previously withdrawn; or
  • The student withdraws from the course at the location either before or after the agreed starting day; or
  • Global College Australasia refuses to provide, or continue providing, the course to the student at the location because of one or more of the following events:
    – the student failed to pay an amount he or she was liable to pay Global College, directly or indirectly, in order to undertake the course;
    – the student breached a condition of his or her student visa;
    – Misbehaviour by the student.

An overseas student or intending overseas student does not default in relation to a course at a Global College Australasia if the student does not start that course because Global College Australasia defaults in relation to the provision of the course at the Global College Australasia location.

An overseas student or intending overseas student does not default for reasons of misbehaviour unless Global College Australasia accords the student natural justice before refusing to provide, or continue providing, the course to the student at the Global College Australasia’s location (natural justice is accorded to all students of Global College Australasia through the provision of Global College’s complaints and appeals process)

Where a student believes that they have grounds for a course fee refund, students should:
• Submit a written request for course fee refund to the Overseas Contact Officer.
• State valid reasons for their course refund application.
• Allow 28 days for the refund application to be processed by Global College Australasia’s Management.
• Recognise that Global College Australasia’s refund policy and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

When receiving a written course fee refund application, the Overseas Contact Officer shall:
• Present the application to Global College Australasia’s management
• Provide the student in writing the resulting decision of Global College Australasia’s Management.
• Advise the student of their right to appeal the decision of Global College Australasia’s Management.

Global College Australasia’s Management and staff are committed to assessing and recording all deferments, suspensions or cancellations of study, ensuring that students within the process are informed of their rights and provided with due care and where relevant opportunities of appeal.
Students who apply for deferment may do so on the basis of compassionate or compelling grounds.
Students who are contravening the ‘Rules of Enrolment’ at Global College Australasia may have their enrolment suspended or cancelled.

The Rules of Enrolment at Global College Australasia include:
Global College Australasia’s Student behaviour standards
Payment of Fees
Adequate Course Progress

The grounds and procedures for deferments, suspensions or cancellations of study are listed in the Student Handbook and Global College Australasia website.

Once enrolled students may apply to Global College Australasia Management for a transfer of enrolment to attend another Educational Provider offering courses to International Students.

In order to qualify for course transfer. The student must have completed at least six months of their principal course of study unless:

• Reasonable circumstances or compassionate grounds can be established, such as undue hardship or sickness in the family that prevents travel to or from Global College’s location of training
• Global College Australasia has ceased to be registered as a Provider on CRICOS or the course has ceased to be registered.
• Global College Australasia has a had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course, or
• Any government sponsor of the student considers the change to be in the student’s best interest and has provided written support for that change.
• Any government sponsor of the student deems that a transfer is in the student’s best interest and supports the transfer request in writing.
  Should an application for Course Enrolment Transfer be successful the student will be supplied with a letter of release.

Students enrolled at Global College Australasia have ongoing access to a Complaints and Appeals procedure which features both an Internal and if necessary an External process

The features of the Global College Australasia Complaints and Appeals Process include.

• Written records of all complaints and appeals
• Registering complaints and appeals are at no or minimal cost to the student.
• Allowance of a support person at any complaints or appeals meetings
• Written statements detailing complaint and appeal outcomes
• Resolutions to complaints and appeals are acted on promptly.

Anytime a student disagrees with a decision made by Global College Australasia’s management or staff, they may submit a complaint in writing. A decision by Global College Australasia’s management concerning the students appeal outcomes will be provided to the student in writing.

If student disagrees with appeal decisions of Global College Australasia’s Management, they may access the Overseas Student Ombudsmen at no cost to further address their complaints or appeals. (Please refer to the student handbook for further advice).

Department of Education
Please find the enclosed information that explains your rights as a student studying in Australia under the Education Services for Overseas Students Act 2000. (This prospectus should be supplied only when it is accompanied by the ESOS framework information) You will need to indicate that you have read this information before signing your Letter of offer and agreement.